Privacy Policy

This Privacy Policy describes how Bhagya G Astro (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bhagyag.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Updates to this policy 

We reserve the right to update this Policy to reflect changes in our practices and services. When we post changes to this Policy, we will update the date of this Policy. Continued use of the Services after such date constitutes acceptance of such updates. When required by applicable law, we may inform the User by additional means, such as through a notification on the website or in our mobile applications if we make material changes to how the User’s personal information is collected, accessed, or otherwise used as a result of your use of the Services or if your rights under this Policy are materially impacted by changes to our privacy practices. We recommend that the User check this page from time to time to inform himself of any changes in this Policy. 

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, and information about your network connection, your IP address and other information regarding your interaction with the services.

What personal information we collect?

The types of personal information we obtain about you depends on how you interact with our site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. Information we collect directly from you submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email addresses, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our site and services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  • Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.  We may collect automated information through the use of:

SERVICES - Users shall be solely responsible for ensuring that their devices, network connections, and settings are properly configured to access and utilize the video and voice calling features of Bhagya G Apps. Bhagya G Apps provides these services subject to device compatibility, network conditions, and software requirements. Users acknowledge that they are responsible for compliance with all applicable laws and regulations governing the use of such communication services.

QUALITY - Bhagya G Apps strives to provide high-quality video and voice communication services; however, we do not guarantee uninterrupted or error-free service. Bhagya G Apps shall not be liable for any degradation in call quality, service interruptions, or failures arising from improper usage, including but not limited to inadequate network conditions, incompatible devices, software conflicts, or user misconfigurations. Users acknowledge that service performance may be affected by factors beyond Bhagya G   Apps' control, which includes:

1.      Users are responsible for ensuring adequate network connectivity to support video and voice communication services.

2.    Bhagya G Apps shall not be liable for any service disruptions, call quality issues, or failures resulting from incorrect or misconfigured device settings, including but not limited to microphone, camera, speaker, or other hardware and software configurations. Users are solely responsible for ensuring that their devices are properly set up to utilize the video and voice calling features.

3.    Bhagya G Apps shall not be liable or any failure resulting from a user's failure to follow the guidelines, instructions, or best practices provided for the proper usage of its video and voice calling services. Users are responsible for adhering to all provided usage requirements to ensure optimal service performance.

4.    The performance of Bhagya G Apps' video and voice calling features may be affected by third-party services, including but not limited to internet service providers, network operators, and other external factors beyond Bhagya G Apps' control. Bhagya G Apps shall not be liable for any service disruptions, quality issues, or failures arising from such third-party dependencies or external circumstances.

5.    Bhagya G shall bear no liability for any payments obligations once the transaction has been duly completed.

Cookies and other tracking technologies 

Cookies are small text files that can be stored on your computer or other devices when websites are loaded in a browser. To enhance your online experience, we and our partners use "cookies", "web beacons" and/or other tracking technologies. The other tracking technologies work similarly to cookies and place small data files on your devices or display units of your activities on the Website to enable us to collect information about how you use our Services or the Website. Cookies and other similar technologies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests. We also may work with partners to help them advertise to you when you visit other websites or mobile applications and help them perform user analytics. These technologies may also be used to analyze how our users interact with advertising on our Services and elsewhere. In the spirit of transparency, we provide detailed information about how we use these technologies. 

We use cookies or other tracking technologies to identify you and your interest, remember your preferences, track your use of our services/the Website, and to offer, improve or customize the products, content, offerings, services, and deliver relevant advertising when you visit our Service, or when you visit other websites or applications. For example, we may use cookies to personalize your experience for our Services (for instance, to recognize you by name when you return to a Service), save your password in password-protected areas, and enable you to use shopping carts on our Services. We or a third-party platform with whom we work may place or recognize a unique cookie on your browser to enable you to receive customized content, offers, services, or advertisements on our Services or other sites. Please note, that these cookies contain no information intended to identify you personally. The cookies may be associated with de-identified demographic or other data linked to or derived from data you voluntarily have submitted to us (for instance, your email address) that we may share with a service provider solely in hashed, non-human readable form. 

We, our third-party service providers, advertisers, advertising networks and platforms, agencies, or our partners may also use cookies or other tracking technologies to manage and measure the performance of advertisements displayed on or delivered by or through other networks or Services. This also helps us, our service providers, and partners provide more relevant advertising. 

  • Syncing Cookies and Identifiers: we may work with our partners (for instance, third-party ad platforms) to synchronize unique, anonymous identifiers, such as those associated with cookies, to match our partner’s uniquely coded user identifiers to our own. We may do this, for instance, to enhance data points about a particular unique browser or device, and thus enable us or others to send more relevant advertisement/promotional content, match Users to their likely product interests, or better synchronize, cap, or optimize advertising. 
  • Locally Stored Objects: our network services may employ locally stored objects and other client-side storage tracking technologies in certain situations where they help to provide a better user experience, such as to remember settings, preferences, and usage similar to browser cookies, or to target or help our partners target advertisement/promotional content, analyze advertisement/promotional content performance, or perform user, website or market analytics. 
  • Disabling cookies : there are many ways to manage cookies and other tracking technologies. Through your browser settings, you can accept or decline cookies or set your browser to prompt you before accepting a cookie from the website you visit. However, if you disable the use of cookies in your web browser, it will have an impact on your user experience and some features of the Services may be difficult to use or inoperable. 
  • Interest-based Advertising: we may work with certain third-party companies to recognize your computer or device and/or to collect and record information about your web surfing activity, including those integrated with our Services. With the aid of these cookies, we measure matters including whether an advertising campaign is relevant to you or a specific target group. Please keep in mind that your web browser may not permit you to block the use of these techniques, and those browser settings that block conventional cookies may not affect such techniques. 
  • Web beacons: we and our partners may also use "web beacons' ' or clear GIFs, or similar technologies, which are small pieces of code placed on a Service or in an e-mail, to monitor the behavior and collect data about the visitors viewing a Service or e-mail. Web beacons may also be used to provide information on the effectiveness of our e-mail campaigns, for instance, open rates, clicks, forwards, etc.  
  • Clear gifs: are tiny graphics with a unique identifier, similar in function to cookies. In contrast to HTTP cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages.
  • By visiting the Service/Website, whether as a registered user or otherwise, you acknowledge, and agree that you are giving us your consent to track your activities and your use of the Services through the technologies described above, as well as similar technologies developed in the future and that we may use such tracking technologies in the emails we send to you. 

Our unaffiliated/affiliated partners and third parties may themselves set and access their tracking technologies when you visit our Services/the Website and they may have access to information about you and your online activities over time and across different websites or applications when you use the Service/Website. Their use of such tracking technologies is not in our control and is subject to their privacy policies. 

In addition to cookies, other technologies that may be used include: 

  • Pixel tags: (also called "clear GIFs" or "web beacons") are tiny images that can be placed on a web page or in our electronic communications to you to help us measure the effectiveness of our content; for instance, we use pixel tags to evaluate the effectiveness of our advertising and marketing campaigns by determining whether you open and interact with the content in our promotional emails. 
  • HTML5: (the language some websites, such as mobile websites, are coded in) may be used to store information on your computer or device about your website usage activities and to help determine how our Services are being used by our visitors, how the services can be improved and to customize our Services for our users. 

The above tracking technologies may be deployed by us or our service providers on our behalf.
Automated Information includes information such as: 

• IP address 

• Operating system used 

• Browser type 

• Internal resolution of the browser window 

• Type of Device 

• Geographical location as indicated by your IP address 

• Identifiers associated with technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address) 

• Dates and times of access 

• IDFA (Identifier for Advertisers)

How we use your personal information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may involve using your personal information to more effectively customize our services and advertising on our site and other websites.

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

  • Communicating with you and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following: 

  • Performing our Services: maintaining or servicing accounts, providing customer service, operating our Website and mobile applications, processing or fulfilling orders and transactions, verifying user information, processing payments, communicating about the products and services we offer, and responding to requests, inquiries, comments, and suggestions, etc. 

  • Internal research: understanding and evaluating how our Services and features perform with our Users; uncovering insights about usage to improve the Services and provide customers with enhanced features as well as inform our development of new features and products; and development of customized or personalized experiences of our Services, such as remembering your information, so you do not have to re-enter it each time you use one of our Services. 
  • Auditing interactions with consumers: measuring usage of our Website and mobile applications and measuring our advertising and marketing activity. 
  • Security: to provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks. Protecting against, identifying, investigating, preventing, and responding to fraud, illegal activity such as incidents of hacking or misuse of our Website and mobile applications, and claims and other liabilities, including by enforcing the terms and conditions that govern the Services we provide.

  • Debugging/Repair: identifying and repairing impairments of the intended, existing functionality of our Services.

  • Marketing: knowing and understanding our customers to provide our Services more effectively.

  • Quality and safety maintenance and verification: improving the quality of the Services we provide, including an upgrade or enhancement of the Services; verification or maintenance of the quality or safety of Services; tracking and responding to quality and safety matters, and protecting our rights and property.

    Complying with legal or regulatory requirements, judicial process, industry standards.
  • Other purposes that may be described at the time you choose to provide personal information to us. 

  • To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and Automated Information, and use such information along with information obtained from other sources. We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose, and otherwise process such information for our legitimate business purposes including but not limited to historical and statistical analysis and business planning without any restriction.
  • How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in ‘How we Collect’ , ‘Use your Personal Information’ and ‘How we disclose Personal Information’:

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as order information, shopping information and customer support information.
  • Internet or other similar network activity, such as Usage Data.
  • Geo-location data such as locations determined by an IP address or other technical measures.
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers), Business and marketing partners affiliates.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

  • Automated Information

This Automated Information is generally used for the following purposes:  

  • to uncover insights about your use of our website and mobile applications to provide you and improve the experience, products, and services you request, view, engage with, or purchase.
     
  • for the technical provision of our Services to be able to provide you with a functioning user-friendly experience.
  • to provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks;.
  • to facilitate your access to our Website or mobile application; 
  • personalize and customize our Services/Website for you; 
  • to help us better understand our current and potential customers so that we may market our Services accordingly;
  • events and usage data are captured for our internal business analytics to understand how our users interact with our mobile applications and use our Services/the Website; for instance, we may capture when a User visits a screen, taps a button, permits notifications, upgrades, or otherwise interacts with the app; 
  • to monitoring and analyzing the effectiveness of our communications including but not limited to - identifying when e-mails sent to you have been received and read. 
  • How we may share information with others 

We may share information about you for the purposes described in this Policy or according to a specific privacy notice we may provide at the time we collect the information. 

  • Corporate affiliates 

We share your information within Group entities for legitimate business purposes, including but not limited to : 

  • to assist us in technical processing operations, such as data hosting and maintenance, finance, legal, HR, and accounting assistance, securing our data and systems and fighting against spam, abuse, fraud, infringement, and other wrongdoings; and 
  • for corporate audit, analysis, and consolidated reporting as well as compliance with applicable laws. 
  • Third-party service providers 

We may share information about you with the following categories of third-party service providers for business purposes including but not limited to: 

  • Customer communications and insights platforms: we may share your phone number, e-mail, app usage, and interactions with our third-party customer communications platform providers for performing services that allow us to communicate with you and administer your account as well as track your usage for our internal analytics. 
  • Internal business insights platforms: our third-party internal business analytics platform provides us with the tools to help us understand app usage and interactions and find insights that allow us to improve our product and features. We may share or make available unique user identifiers, IDFA, device ID, IP address, and app usage and events with the service providers for performing services that allow us to monitor and understand usage to enhance existing Services or develop new products and features and better understand our customers to market our products more effectively. 
  • Customer care and support: when you contact us, your e-mail may be directed through our third-party customer care and support platform which will have access to your personal information, the content of your e-mail as well as the date and time your request came into our system. We use this provider to allow us to communicate with you about your Account and to receive reports from Users about the quality or safety of our products. 
  • Measurement and attribution: the service providers offer tools that allow us to measure and attribute the source of new subscription sign-ups and that allow us to find insights about usage and app events. We may use unique user identifiers made available to us from third-party providers to help us measure the effectiveness of our advertisement/promotional content and to uncover information about how our customers are using our apps to improve their quality and safety. We may also share and/or store unique user identifiers, device IDs, IDFA, or IP addresses with these providers for the same purpose. 
  • Other technology providers: these providers are necessary to provide our services and include cloud storage and web hosting providers. We may use certain Automated Information and/or aggregate or non-personally identifiable information available to us from the customer/ third parties for various purposes including monitoring network traffic to detect malicious actors and to protect against malware, fraud, or other unlawful uses or activity. 
  • Marketing providers: the third-party service providers, who assist us with marketing our products to you, and may use the information we collect from you to provide advertisements and offers for our other products. Additionally, we may share certain information with social media platforms that allows us to create custom or lookalike audiences. We may also obtain your information through any contest, sweepstakes, event, offering, or other promotional activity that is jointly offered by us and any third parties. By entering into such contest or sweepstakes or otherwise, you authorise and direct us to share your information with our cosponsor. We may also share your information with a third-party service provider who administers the promotion, event, contest, and/or sweepstakes, etc. We may also share aggregate information including personal information to third-party providers and platforms that help us understand our user demographics, including user demographic interests, habits, and usage patterns for some of our Services so that we may market our products more effectively. 
  • Corporate Transactions: We may share information about you during the evaluation or negotiation in connection with a corporate change or dissolution; for instance, a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets, or winding-up of the business (hereinafter referred to as "Corporate Transaction"). Unless prohibited by applicable law, we reserve the right to transfer the information we maintain in the event we engage in any Corporate Transaction, including but not limited to selling or transferring all or a portion of our business or assets. If we engage in such a sale or transfer, we will, where feasible, direct the recipient to use the information in a manner that is consistent with this Privacy Policy. After such a sale or transfer, you may contact the recipient with any inquiries concerning the processing of your personal information. 
  • Legal, regulatory, compliance, and other identical reasons 

Also, we may disclose and/or share your information to comply with legal or regulatory requirements, industry standards, judicial process, and our internal company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity; for instance, identifying and responding to incidents of hacking or misuse of our Website and mobile applications, adverse event reporting, and claims and other liabilities. 

We also reserve the right to disclose your information: 

  • when we believe in good faith that disclosure i.e. appropriate or necessary to take precautions against liability; 
  • to protect our rights or property or the legal and property rights of others; and
  • Investigate and defend third-party claims or allegations against us. 

We may also collect, use, and disclose your personal information as required or permitted by applicable law, or as directed by you, following this Policy. 

  • Social media and other communication 

We maintain a presence on several social networking and blogging platforms including but not limited to Facebook, Instagram, Google, LinkedIn, Twitter, WhatsApp, Pinterest, etc.  

We may incorporate some third-party social networking features into our Services, ie., allowing users to interact with others and share content and information on social media platforms or utilize third party provided platforms to publish or manage the Services or portions thereof. Through these platforms and features, we receive or may share information about you, and this Policy applies to that information as well. Besides, some providers of third-party social media or blogging platforms we utilize, have their privacy policies that explain how the third parties that provide them may collect, use and protect your information; for instance, if you establish an account with such platform providers directly. By using social features, you agree to those third parties' privacy policies and terms of use. 

If you choose to communicate with us or another user through social features available on the Website or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, we advise you, please do not include any password, social security number, debit/credit card information, or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among Users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate. 

Your rights for the personal information we hold about you 

  • Changing or deleting your personal information: if you wish to change or delete the personal information we hold about you, you may contact us. If we change or delete your personal information or if you decline to actively share certain personal information with us, we may not be able to provide you with our Services or some of the features and functionality of our Services. Please note that we may reject a request at our sole discretion, including if the request is unlawful. For your protection, we may require proof of identity and verification before we can answer the above requests. 
  • Legal basis for processing data: Please note that we have set out the legal grounds on which we rely to process personal information. In some cases, we have a legitimate interest to process the personal information that we collect, such as to develop, administer and support our products and services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; to promote research; to support our recruitment activities; or to facilitate a corporate transaction including but not limited to a sale of assets or merger or acquisition. In other cases, we process personal information to fulfil our contracts with business partners. We may also process your personal information to establish, exercise, or defend against fraud, illegal activity, claims, and other liabilities, including by enforcing the terms and conditions that govern the services we provide. Our processing of certain information may be necessary to comply with our legal obligations, and for reasons of public interest. By using our services and providing personal information, you consent to the processing of your information as mentioned herein. 
  • International data transfers: the data we collect may be transferred to, stored, and processed in countries other than the country in which the data was originally collected for the purposes described in this Policy. If you choose to use our Services, with laws governing data collection and use that may differ from Indian law, please note that you are transferring your personal information outside India to other countries for storage and processing. The countries to which we transfer personal information may not have the same data protection laws as in India. When we transfer personal information across borders, we consider a variety of requirements that may apply to such transfers. By using our services and providing personal information, you consent to such transfer, storage, and processing. 
  • Online privacy choices and rights 
  • Access, edit, and delete your information: your rights to edit or delete your information can be found as mentioned. Download the app; Go to account section and click on gear icon.
  • Device permissions: mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent to or oppose the collection of the corresponding information or the display of the corresponding notifications. 
  • Uninstall: you can stop all information collection by the app by uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities. 
  • E-mail: if you receive promotional emails from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving promotional emails from us by sending your request to info@bhagyag.com .
  •  . Please note, if you opt-out of receiving promotional emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to 15 (fifteen) business days for us to process your request, and you may continue to receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving promotional messages from us, you will continue to receive transactional or administrative messages from us regarding the Services. 
  • Location information: if you choose to opt-in, some of our apps may collect your device's precise real-time location, and in such cases, you may be able to opt-out from further allowing us to have access to such location data by managing your location preferences in the app and/or on your device. 
  • Data retention:We may retain your personal information for a period as required under the applicable law of the geographical region of your residence. However, we may not know if you have stopped using our Services, so we encourage you to contact us at info@bhagyag.com if you are no longer using the Services. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so. 
  • Protection of your personal information 

We apply various measures from time to time to safeguard the security and integrity of your personal information collected through our Services/ Website. Despite these measures, however, we cannot and do not guarantee that information will be safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk. 

If you correspond with us by email, text message, or using web forms like a "Contact Us" feature available through our Services or otherwise, you should always be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an Account as part of using our Services, you are responsible for maintaining the confidentiality of your Account user id, password, and for any activity that occurs under your Account. Please notify us of any unauthorized use of your Account or password. 

If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you but are not obliged to do so. If we have your e-mail address, we may notify you by e-mail to the most recent e-mail address you have provided us in your Account profile but we are not obliged to do so. Please keep your e-mail address in your Account up-to-date. You can change that e-mail address anytime in your Account profile. To receive notices from us, you must check your e-mail account using your computer or mobile device and e-mail application software. We may also post a conspicuous notice on our Website or notify you through the mobile application. You consent to our use of e-mail, text message, and/or notification through the app as a means of such notification. 

  • Link to websites and third-party content 

For the User’s convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy policies. We are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of such third parties before providing them with any personal information. 

  • Information relating to underage 

We do not knowingly collect information relating to a minor. If you are a minor then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about an individual, who is a minor, please contact us. Please note that we'll attempt to delete the account of any individual who is a minor that's reported to us as soon as possible. You are solely responsible for all account activity conducted by a minor on your account.  

The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, We do not have any actual knowledge that we "share" or "sell" personal information of individuals under 16 years old, as those terms are defined by applicable law.

  • No agreement no use 

If the User does not agree or cannot comply with any of the conditions of this Policy, then please do not use the Website or mobile application or any of our offered Services. 

  • Governing law

This user agreement and all the rules and policies contained herein and any of your usage of website and your dealings with Company shall be governed and construed in accordance with the laws of India.

  • Arbitration

If any dispute arises between You and Company during Your use of the Website or Your dealing with the Company in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Company. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The seat of arbitration shall be Delhi. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.

  • Security and Retention of Your Information
  • Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
  • How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
  • Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

  • International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.